Ordering information
 

Ordering information

 
 
How to order an image
View the images in the image library, click on any thumbnail to view the pricing. Details about the various file formats and image sizes are available here. Select an image size / price option and clcik 'add to cart'. The image will be added to your shopping cart / basket.
 
Shopping Cart / basket
The shopping cart displays your order details, if you wish to delete an image from your order before proceeding to checkout, simply hit the remove link on the right side.
 
Checking Out
You will need to login to checkout your order. If you are new to the site please complete the registration form to create a username and password. This information is stored, so that you can return to the site to make future purchases, download images and print invoices. If you do not want to use our online ordering system, we are available to take phone orders via email or phone (+44) 0845 226 9478 .
 
Payment
Online payment is by credit card using our secure payment processing or by calling us on (+44) 0845 226 9478. You can pay by invoice (sent to you within 30 days after your order); please contact us on (+44) 0845 226 9478 or email imagelibrary@fotohaus.co.uk to set up an account. All prices are per image and are quoted ex vat. (added at checkout).
 
Receipt
All orders will receive a full vat receipt as a HTML or pdf file sent via email within 14 days of an order.
 
Image file delivery
We will verify and process your order; the images will be uploaded to a secure server and a link sent to you to download. Multiple images will be delivered by a zip folder. Large image orders (600mb+) will be provided on disk and sent in the post. We aim to process orders within 24 hours on working days (but can take up to 72 hours), with 90% of digital download orders processed and delivered within a few hours. Disks are sent out same or next day but depending on timing and the postal service can take a few days to arrive. We are always happy to prioritise an order so if you require images urgently please call (+44) 0845 226 9478.
 
Login or register - Accounts
This page shows your order history, allows you to download any instant download orders, and print any invoices.
 
Cancellation / refund / returns policy
If you have received the image files, either by download or disk then no refund will be given. If the order is in process and you have not yet received the image files then a full refund will be given. We aim to process any refunds within 3 working days. Please email us quoting your order number and name to imagelibrary@fotohaus.co.uk or by calling (+44) 0845 226 9478
 
 
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