Ordering information
 

Ordering information

 
 
How to order an image
View the images in the image library, click on any thumbnail to view the detial page and the pricing. Details about the various file formats and image sizes are available by clicking the 'buy this image' (bottom left under the image) or by scrolling down the page. Select an image size / price option and click 'add to cart'. The image will be added to your shopping cart / basket.
 
Shopping Cart / basket
The shopping cart displays your order details, if you wish to delete an image from your order before proceeding to checkout, simply hit the remove link on the right side.
 
Checking Out
You can create an account or use the guest checkout. If you are new to the site and want to create an account please complete the registration form to create a username and password. This information is stored, so that you can return to the site to make future purchases, download your orders (at any time) and print invoices. The guest checkout just requires minimal information to take payment, and a one off link to download the image(s) is sent to you.
 
Payment
Online payment is by credit/debit card using our secure payment processing. Your card details are not stored on any of our systems. Our payment processor, Stripe, take your details in realtime, on our secure website. The transaction ending with the payment into our bank - HSBC. You can find out more about Stripe here. Your card statement will have 'Fotohaus Ltd' named as the transaction. We accept Visa, Mastercard, American Express, credit and debit cards; in 135 currencies.You can also pay by invoice (sent to you within 30 days after your order); please contact us on (+44) 0845 226 9478 or email imagelibrary@fotohaus.co.uk to set up an account. All prices are per image and are quoted ex vat. (added at checkout).
 
Receipt
All orders will receive a full vat receipt emailed immediately after your order.
 
Image file delivery

Our images are available for instant download; once you have paid you will get an email, with the invoice and a download link. Click this link and a zip file is created with your order and downloaded to your computer, in your download folder or a location your specifiy. Just double click the zip file to open (most pc and mac computers have the built in software to do this). If you don't have a zip program you can download it here for [Windows] or here for [Mac].

 
Login or register - Accounts
This page shows your order history, allows you to download any orders, and print any invoices.
 
Cancellation / refund / returns policy
If you have received the image files, either by download or disk then no refund will be given. If the order is in process and you have not yet received the image files then a full refund will be given. We aim to process any refunds within 3 working days. Please email us quoting your order number and name to imagelibrary@fotohaus.co.uk or by calling (+44) 0845 226 9478
 
 
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